Privacy Policy

This Privacy Policy explains how Nexsys Technologies LLC("Flowlines", "we", "us", or "our") collects, uses, discloses, and safeguards your information when you visit flowlines.ioor use our platform and services (the "Services"). By using the Services you agree to the practices described here.

1. Information We Collect

• Account & contact data — name, business email, phone number, company name, and role when you register, book a demo, join our waitlist, or contact us.
• Billing data — when you subscribe, payment is processed by our payment processor (Stripe). We do not store full card numbers on our servers.
• Usage data — pages visited, features used, device and browser type, IP address, and similar diagnostic data collected via cookies and analytics.
• Customer content — data you connect or import into the platform (e.g. conversations, contacts, CRM records) so we can provide the Services on your behalf.

2. How We Use Your Information

• Provide, operate, maintain, and improve the Services.
• Process subscriptions, payments, and send billing notices.
• Respond to enquiries, demos, and provide customer support.
• Send service, security, and (with consent) marketing communications.
• Detect, prevent, and address fraud, abuse, and security issues.
• Comply with legal obligations.

3. Sharing & Third-Party Processors

We do not sell your personal data. We share data with trusted sub-processors only as needed to run the Services, including Stripe (payments), infrastructure and hosting providers, analytics, and email delivery providers — each acting on our instructions under data-processing agreements. We may also disclose information where required by law or to protect our rights, users, and the public.

4. Cookies

We use cookies and similar technologies for essential site functionality, preferences, and analytics. You can control cookies through your browser settings; disabling them may affect site functionality.

5. Data Retention

We retain personal data for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion at any time (see Your Rights).

6. Data Security

We implement administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

7. International Transfers

We are based in the United Arab Emirates. Your information may be processed in the UAE and other countries where our service providers operate. We take steps to ensure appropriate safeguards for such transfers.

8. Your Rights

Subject to applicable law, you may have the right to access, correct, delete, or restrict processing of your personal data, and to object to processing or withdraw consent. To exercise these rights, email support@flowlines.io.

9. Children's Privacy

The Services are intended for businesses and are not directed to individuals under 18. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this Policy from time to time. Material changes will be posted on this page with an updated "Last updated" date.

11. Contact Us

Nexsys Technologies LLC
Al Mtsannid Suburb, Sharjah, United Arab Emirates
Email: support@flowlines.io
Phone: +971 56 810 3681