Industry / Logistics & Delivery
Handle tracking, delivery changes, and exceptions at scale.
“Where is my package?” shouldn't need a human. Flowlines agents handle tracking, reschedules, and delivery exceptions across channels — with real actions into your systems.
WhatsAppexample
“Reschedule my delivery to tomorrow.”
shipment.track → delivery.reschedule → notify.recipient
The problem
What slows Logistics & Delivery teams down.
/01
WISMO floods
Tracking questions dominate support volume and are fully automatable.
/02
Delivery exceptions
Failed deliveries and reschedules need fast, accurate coordination.
/03
Multi-party coordination
Senders, recipients and drivers all need updates in real time.
What the agent does
Flowlines for Logistics & Delivery.
Shipment tracking
Resolve “where is my order” end-to-end on WhatsApp and SMS.
Delivery rescheduling
Change delivery windows and addresses with real actions.
Exception handling
Proactively notify and resolve failed or delayed deliveries.
Proof & claims
Share proof of delivery and triage damage or loss claims.
ChannelsWhatsAppSMSEmailVoice
Get started
See an agent run your conversations — and take action.
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