Product / System of Record

One source of truth for every customer.

Customers, conversations, and pipeline live in Flowlines — not scattered across tools. The agent and your team act on a single, current record.

Flowlines · Customer
AR

Ananya R.

Acme Retail · Bengaluru

VIP

Email

ananya@acme.com

Phone

+91 ·····081928

Lifetime value

₹84,200

Stage

Active customer

Activity

Delivery rescheduled to Friday

2m

Payment received · ₹2,400

1d

Conversation on WhatsApp

1d
Highlights

What System of Record gives you.

Unified profiles

Every interaction across every channel on one customer record.

Custom objects & fields

Model your business — not a fixed schema you have to fit into.

AI-enriched records

AI attributes summarize, classify, and research records automatically.

Timeline & audit

A full activity history and audit trail on every record.

How it works

Three steps.

01

Capture

Conversations and events flow onto records as they happen.

02

Unify

Links across channels, payments, and tools resolve to one profile.

03

Act

Agents and teams act on a single, trustworthy source of truth.

Get started

See an agent run your conversations — and take action.

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